If your University Student ID card is lost or stolen you can make a pre-payment here and obtain the card from the Student Services Centre Counter on level 9 of the Ziff Building at a later time or date. Please print the email receipt and present it at the Counter with some official ID (passport/driving licence).
Visiting the Student Services Counter – QLess
Nobody likes to wait in a queue and to improve your experience of the Centre, the University is trialling QLess. QLess is a third party app that allows you to join a virtual queue, meaning you can do other things on campus while you wait to be seen at the Student Services Centre.
Please read the instructions on how to join the virtual queue using QLess before planning your visit to the Student Services Counter: http://students.leeds.ac.uk/info/100005/about/875/student_services_centre_counter
Before paying for a replacement
Cards that are found are sent to the Student Services Counter and those students are emailed to inform them that their card has been found and can be collected. Emails are always sent when an active card has been received, though it is advisable to ask a member of staff if your card has been handed in before paying for a replacement.
As there have been a significant number of fraudulent theft claims, unfortunately this payment applies irrespective of the reason for the loss. You will be asked to provide a valid form of photographic identification (driving licence or passport) when you come to obtain the card.
Elapsed end dates
For students whose completion date has been changed (e.g. students who have intercalated, taken a year abroad/in industry , etc..), a card with the new date will be provided free of charge. Please bring your old card to the counter once your parent school has confirmed your dates have been changed on the system. If you have lost your old card you will still need to pay for a replacement for the security of your account and you will be issued with a new library number making your lost card obsolete.